Return and Refund Policy
1. Return Window
Return requests must be submitted within 30 days of delivery.
To start a return, contact us at support@growzeuig.com with your order number and the reason for the return.
2. Return Eligibility
To be eligible for a return, the item must:
Be unused, unworn, unwashed, and in original condition
Include original tags, packaging, labels, and accessories where applicable
Be free from stains, odors, pet hair, damage, or signs of wear
Be accompanied by proof of purchase, such as an order number or confirmation email
3. Kids’ Clothing Return Conditions
For hygiene and safety reasons, kids’ clothing must be returned in clean, unused, unworn, and unwashed condition.
Kids’ sleepwear, underwear-style items, and hygiene-sensitive products may be refused if they are worn, washed, damaged, missing tags, or not in their original condition.
4. Non-Returnable Items
Returns may be refused for:
Items returned after the return window
Used, worn, washed, altered, stained, or damaged items
Items missing original tags or packaging
Personalized or custom-made items
Final sale items are clearly marked as non-returnable
Gift cards
Items not purchased from Growzeuig
Items returned without authorization
This section does not limit any mandatory rights you may have under applicable law.
5. How to Request a Return
To request a return, email support@growzeuig.com with:
Your order number
Your full name
The item you want to return
The reason for the return
Photos of the item are damaged, defective, or incorrect
If your return is approved, we will provide return instructions. Please do not send any item back without authorization.
6. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
We recommend using a trackable shipping service for your protection.
We do not charge a restocking fee for approved returns.
7. Return Address
The return address will be provided in your return approval email. Our business address is: Growzeuig, 720 Patton Way, Unit 1004, Bowling Green, KY 42104, United States
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@growzeuig.com.
Please include your order number and clear photos of the item, packaging, and issue.
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or return instructions.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
Approved refunds are typically processed within 5–10 business days after approval.
Refunds are issued to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund.
10. Original Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error, a defective item, an incorrect item, or applicable law requires otherwise.
11. Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or item, you may return the eligible item under this policy and place a new order.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already shipped, the return process will apply after delivery.
13. Contact Information
Company: Growzeuig
EIN: 42-2317075
Email: support@growzeuig.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
Address: 720 Patton Way Unit 1004, Bowling Green, KY 42104, United States
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